Terms & Conditions

1. Definitions

In these Terms & Conditions:

• "Service" or "Services" refers to AI implementation, consulting, monitoring, and related services provided by axiomaresko
• "User," "you," or "your" refers to the individual or organisation accessing our website or engaging our services
• "We," "us," or "our" refers to axiomaresko, a business operating in Singapore
• "Agreement" means these Terms & Conditions together with any service-specific contracts or statements of work
• "Website" refers to all pages and content hosted at our domain

2. Acceptance of Terms

By accessing our website, submitting inquiries, or engaging our services, you agree to be bound by these Terms & Conditions. If you do not agree with any provision, please discontinue use of our website and services immediately. Your continued use constitutes acceptance of these terms as they may be modified from time to time.

Capacity to Contract

You must be at least 18 years old and have the legal capacity to enter into binding contracts. If you are accepting these terms on behalf of an organisation, you represent that you have authority to bind that organisation to this Agreement.

3. Services Description

axiomaresko provides AI implementation and consulting services, including:

• Anomaly detection system development and deployment
• Knowledge graph construction and integration
• AI model monitoring and maintenance services
• Custom AI consulting and implementation projects

Services are provided on a project basis or through ongoing retainer agreements as specified in individual statements of work. We reserve the right to modify, suspend, or discontinue any service at any time, with appropriate notice to active clients.

4. Service Engagement Process

Discovery and Scoping

All service engagements begin with a discovery phase to understand your requirements, infrastructure, and objectives. A detailed statement of work will be prepared outlining scope, deliverables, timeline, and costs. Services commence only upon mutual execution of the statement of work.

Client Responsibilities

You agree to:

• Provide accurate information and timely access to necessary data, systems, and personnel
• Designate a project coordinator with appropriate authority
• Review and approve deliverables within specified timeframes
• Maintain appropriate infrastructure and environments for implementation
• Comply with all applicable laws and regulations in your use of our services

5. User Conduct and Prohibited Activities

You agree not to:

• Use our services for any unlawful purpose or in violation of applicable regulations
• Attempt to gain unauthorised access to our systems, networks, or data
• Interfere with or disrupt the integrity or performance of our services
• Reverse engineer, decompile, or attempt to extract source code from our proprietary systems
• Share access credentials or allow unauthorized third parties to use our services
• Use our services to develop competing AI implementation services
• Misrepresent your identity or affiliation when engaging with us

6. Intellectual Property Rights

Our Intellectual Property

All proprietary methodologies, frameworks, templates, documentation formats, and pre-existing intellectual property used in delivering our services remain the exclusive property of axiomaresko. We grant you a limited, non-exclusive, non-transferable licence to use deliverables solely for your internal business purposes.

Client Data and Work Product

You retain all rights to your data, business information, and proprietary processes. Work product developed specifically for you (such as custom models trained on your data) becomes your property upon full payment, subject to our right to retain copies for quality assurance and legal compliance purposes.

Restrictions

You may not copy, modify, distribute, sell, or lease any part of our proprietary methods or tools without explicit written permission. You may not use our deliverables to provide services to third parties without a separate licensing agreement.

7. Payment Terms

Pricing and Fees

Service fees are specified in individual statements of work. All prices are quoted in Singapore Dollars (SGD) and are exclusive of applicable taxes unless otherwise stated. We offer fixed-price project engagements and monthly retainer options as appropriate to the service.

Payment Schedule

Project engagements typically follow a payment schedule of: 30% upon execution of the statement of work, 40% at agreed milestones, and 30% upon completion. Monthly retainers are billed in advance. Invoices are due within 30 days of issuance.

Late Payment

Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for accounts more than 30 days overdue until payment is received.

Refund Policy

Fees for completed work or time already invested are non-refundable. If you terminate an engagement early, you remain responsible for payment of all work completed to date plus any reasonable wind-down costs.

8. Confidentiality

Both parties agree to maintain confidentiality of proprietary information disclosed during the engagement. This obligation survives termination of the Agreement. Confidential information includes business strategies, technical data, client lists, and any information marked as confidential or that reasonably should be understood as confidential.

Exceptions to confidentiality obligations include: information that becomes publicly available through no breach of this Agreement, information independently developed, information rightfully received from third parties, or information required to be disclosed by law.

9. Disclaimers

Service "As Is"

Our services are provided "as is" without warranties of any kind, express or implied. While we strive for high-quality implementations, we do not guarantee specific results, performance improvements, or business outcomes.

No Medical or Financial Advice

Our services do not constitute professional advice in regulated fields such as medicine, law, or financial planning. AI systems we implement are tools to support decision-making, not replacements for professional judgment or expertise.

Third-Party Dependencies

Our implementations may rely on third-party services, libraries, or platforms. We are not responsible for failures, changes, or discontinuation of third-party dependencies, though we will make reasonable efforts to maintain compatibility.

10. Limitation of Liability

To the maximum extent permitted by Singapore law, axiomaresko's total liability for any claims arising from our services shall not exceed the total fees paid by you for the specific service giving rise to the claim, or SGD 10,000, whichever is less.

We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.

This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) and applies even if our remedies fail of their essential purpose.

11. Indemnification

You agree to indemnify, defend, and hold harmless axiomaresko, its officers, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: your use of our services, your violation of these Terms, your violation of applicable laws or regulations, or your violation of third-party rights.

12. Termination

Termination by Either Party

Either party may terminate an engagement by providing 30 days written notice. Upon termination, you must pay for all services rendered through the termination date plus any wind-down activities specified in the statement of work.

Immediate Termination

We may terminate immediately if you: fail to pay undisputed invoices within 60 days, breach confidentiality obligations, engage in prohibited conduct, or violate applicable laws in ways that expose us to liability.

Effects of Termination

Upon termination, we will provide documentation of work completed to date. Confidentiality obligations, intellectual property provisions, payment obligations, and limitation of liability clauses survive termination.

13. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by the laws of Singapore, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

Informal Resolution

Before initiating formal proceedings, parties agree to attempt good-faith negotiation to resolve disputes. Either party may initiate this process by providing written notice describing the dispute and proposed resolution.

Mediation

If negotiation fails, parties agree to attempt mediation through a mutually agreed mediator in Singapore before pursuing litigation. Mediation costs shall be shared equally unless otherwise agreed.

14. General Provisions

Entire Agreement

These Terms, together with any executed statements of work, constitute the entire agreement between parties regarding the subject matter and supersede all prior communications and agreements.

Severability

If any provision is found invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed. The remaining provisions continue in full effect.

Waiver

Failure to enforce any provision does not constitute a waiver of that provision or our right to enforce it in the future. Waivers must be in writing to be effective.

Assignment

You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign our rights and obligations to affiliates or in connection with a merger, acquisition, or sale of assets, with notice to you.

Notice

Notices under this Agreement must be in writing and delivered via email (with confirmation of receipt) or registered mail to the addresses provided during engagement. Notices to us should be sent to [email protected].

15. Changes to Terms

We may modify these Terms from time to time to reflect changes in our services, legal requirements, or business practices. We will notify active clients of material changes via email. Continued use of our services after changes become effective constitutes acceptance of the modified Terms. For active engagements, changes will not apply retroactively without mutual written agreement.

16. Contact Information

For questions regarding these Terms or our services, please contact: